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Refund policy

HK CHINA GLOBAL ENTERPRISES
Hong Kong

Last updated: 23/01/2026

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1. General Policy

This Refund Policy applies to all goods and services provided by HK CHINA GLOBAL ENTERPRISES (“the Company”).

Due to the nature of international trading, sourcing, and customized procurement services, all sales are generally considered final unless otherwise agreed in writing.

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2. Order Cancellation

  • Orders may only be cancelled before production, procurement, or shipment has commenced.

  • Once production or procurement has started, deposits are non-refundable.

  • Custom-made, private label, or specially manufactured products cannot be cancelled once production has begun.

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3. Deposits

  • Any deposit paid is non-refundable unless the Company fails to fulfill its contractual obligations.

  • Deposits secure production slots, sourcing operations, supplier commitments, and administrative costs.

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4. Damaged or Defective Goods

If goods are received damaged or defective:

  • The client must notify the Company in writing within 7 days of delivery.

  • The claim must include photos, videos, and supporting documentation.

  • The Company reserves the right to investigate the claim with the supplier and/or logistics provider

If the claim is validated, the Company may, at its discretion:

  • Replace the goods, or

  • Provide a partial refund, or

  • Issue a credit note for future orders

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5. Non-Conforming Goods

If goods do not materially conform to agreed specifications:

  • The client must provide documented proof within 7 days of receipt.

  • Minor variations in color, packaging, or design that do not affect functionality shall not constitute grounds for refund.

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6. Shipping Delays

The Company is not responsible for delays caused by:

  • Customs clearance

  • Freight forwarders

  • Force majeure events

  • Government actions or trade restrictions

Shipping delays do not constitute valid grounds for refund.

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7. Refusal of Delivery

If the client refuses delivery without valid legal reason:

  • No refund shall be issued.

  • The client remains responsible for shipping, storage, and return costs.

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8. Services (Consulting / Sourcing)

Fees paid for consulting, sourcing, supplier identification, or advisory services are non-refundable once the service has been rendered.

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9. Chargebacks

Unauthorized chargebacks or payment disputes may result in:

  • Immediate suspension of services

  • Legal action to recover funds

  • Recovery of administrative and legal costs

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10. Governing Law

This Refund Policy shall be governed by the laws of Hong Kong SAR.

Any dispute shall be subject to the exclusive jurisdiction of Hong Kong courts.

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